Contact Us

General Inquiries

For questions about the Ejeki platform, including features, pricing, partnerships, or broad product capabilities, please reach our team at [email protected].

To help us respond with precision and speed, include your organization name, a concise description of your inquiry, and any relevant reference links or account identifiers in your message.

Developer Submissions

We actively welcome integrations, applications, and API-driven solutions that extend Ejeki’s ecosystem. Submit your proposal to [email protected] with the subject line “Developer Submission: [Your Company/Project Name]”.

• Executive summary: specify the problem solved and the business value your submission delivers.
• Technical blueprint: outline architecture, authentication methods, endpoints, SDKs, and compatibility versions.
• Security and compliance: describe data handling, access controls, and any applicable certifications.
• References: provide current customers or pilot deployments if available.

Our Developer Relations team will review submissions and communicate next steps if alignment is found for a pilot or partnership.

Response Times

We are committed to acknowledging every inquiry within one business day. Typical timelines by category:

• General inquiries: acknowledgment within 1 business day; substantive reply within 1–2 business days.
• Developer submissions: acknowledgment within 1–2 business days; detailed review within 5–7 business days.
• Priority matters: if your request is marked urgent, we will accelerate handling consistent with internal SLA constraints.

For security incidents or critical support needs, please indicate urgency in your message and, if appropriate, follow up with a phone call after emailing to ensure rapid triage.